Essay July 16, 2024 · 5 min read

The talent problem is usually a clarity problem.

Author
Rizwan Mujtaba, Partner
Abstract

The best operators do not join businesses where they cannot see what winning looks like. Most hiring problems are not a function of the talent pool. They are a function of what is being offered.

When a business struggles to attract strong operators, the diagnosis is almost always the same: the market is thin, the compensation is below what the candidates want, or the brand is not well known enough to pull the right people.

These explanations are sometimes true. They are also, frequently, a way of locating the problem outside the business rather than inside it. Because the businesses that consistently hire well, in the same market, at comparable compensation, with no stronger a brand, are doing something different. They are not winning on the inputs. They are winning on the clarity of what they are offering.

A senior operator evaluating a role is not primarily optimising for compensation, though compensation matters and must be competitive. They are evaluating a set of questions that are harder to answer from a job description.

What does this business actually do, and does the strategy make sense? Where is it in its trajectory, and is the timing right to join? What will I own, and is that ownership real or nominal? What does success look like in twelve months, and does the business have the capacity to deliver the conditions for it? Who will I work with, and do I trust their judgement?

Most businesses cannot answer these questions clearly. Not because the answers do not exist, but because they have never been forced to articulate them at the level of precision a strong candidate requires. The job description says the candidate will own growth. It does not say what the growth model is, what the current constraint is, or what authority and budget accompany the ownership.

Strong operators have seen enough vague mandates to know that the absence of specificity is itself a signal. It tells them the business is not yet sure what it needs.

The clarity problem manifests in several consistent ways.

The first is the undefined success condition. The business knows it wants to grow, or improve operations, or build a product function. It does not know what success looks like in a measurable, time bound sense. The candidate is being asked to step into a mandate that has not been designed. The best candidates decline this. The candidates who accept it are often the ones who have not yet learned to recognise it for what it is.

The second is the ambiguous authority. The role description implies ownership. The actual structure distributes decision making in ways that would take months to map. The new hire arrives, begins to operate, and discovers that the ownership they were sold requires negotiation at every step. The best candidates leave. The rest adapt and underperform relative to their capability.

The third is the misaligned growth narrative. The business is presented as being at a stage of trajectory that justifies the candidate joining now. The reality is different in some specific way: the market is harder than represented, the product is less developed, the team is thinner, the capital is more constrained. The candidate who joins on the basis of the narrative rather than the reality is set up for a gap between expectation and experience that poisons the relationship before it can produce results.

Fixing the clarity problem is not primarily a communications exercise. It is not about writing a better job description or being more compelling in the first interview. It is about the business being clear with itself before it tries to be clear with candidates.

That means knowing, specifically, what the role is expected to produce in the first six months and what conditions the business will provide for it. It means understanding which decisions the hire will own versus influence. It means being honest about where the business is in its trajectory and what the candidate is actually signing up for.

It also means being selective about who the business is trying to attract. The talent pool for a growth mandate in a well capitalised business that is clearly winning is different from the talent pool for a turnaround mandate in a business with genuine operational challenges. Both attract strong people, but different strong people. Conflating them produces a search that finds no one, because it is simultaneously too demanding for the second group and not interesting enough for the first.

The business that knows exactly what it needs is also the business that is easiest to join, because the candidate can make a real decision rather than a bet.

There is a version of this problem that is framed as a culture question. The business has not yet articulated its values. The leadership has not defined what good looks like. The norms are implicit rather than explicit, which means different people are operating on different assumptions.

This framing is not wrong, but it is incomplete. Culture is downstream of clarity. A business that knows what it is trying to do, how it is going to do it, and what success looks like has a culture, even if it has never written it down. A business that does not know those things will not find them by writing values on a wall.

The operators who join businesses with genuine clarity about mission and mandate, regardless of whether that clarity is formally documented, perform better and stay longer than those who join businesses with impressive documentation of things the leadership team does not actually live by. The candidate can tell the difference in the first two conversations, even if they cannot always name what they are detecting.

Most businesses have a hiring problem that is genuinely related to the market. The senior talent pool in Pakistan, at certain functions, is thin. The operators who have built and scaled in specific domains are rare, and when they exist, they have options. This is a real constraint and not one that clarity alone solves.

But the businesses that consistently outperform on talent acquisition in constrained markets are not doing it by paying more, though they are usually competitive on compensation. They are doing it by being clear about what they are building, specific about what the role requires, and honest about where the business is. That combination is rarer than it should be, and rarer still in markets where the pressure to project confidence creates an incentive to oversell.

The best people are looking for something specific: a real problem, a real mandate, and a leadership team that knows what it is doing. Give them all three with clarity, and the hiring problem becomes considerably more solvable.

The talent is there. The offer is usually the problem.

Empirica builds new ventures from zero and rebuilds existing businesses from the inside. Getting the team right is part of getting the business right.